We are committed to improving our service wherever possible, and will always take on board and act on constructive comments. If you have any suggestions about the practice, please call us on 0131 556 3949, write to the practice address, or email firstname.lastname@example.org.
Equally if you are happy with the service we have provided to you we are always pleased to receive positive comments, so that we can keep doing what works for our patients.
We understand that sometimes treatment might not go as you may have hoped, and if this is ever the case, please mention any problems to us staight away. Wherever possible we will resolve any issues immediately.
If you are not in the practice and have a complaint of any sort, please contact our reception desk on 0131 556 3949 or alternatively write to us at the practice address.
Whoever you ask to look into your concern or complaint will do their best to sort out the problem as quickly as possible, and will put you in contact with the person best suited to resolve any issues. Any information about you will be kept confidential at all times.